Privacy Policy

JobDocs Privacy Policy

Effective Date: November 8, 2025

Introduction

Welcome to JobDocs. This Privacy Policy explains how DESIGNER BUILDER COLLECTIVE PTY LTD Trading As JOBDOCS AI ("JobDocs", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our document builder platform and related services (the "Service").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy should be read together with our Terms and Conditions.

By using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Service.

1. Information We Collect

We collect several types of information from and about users of our Service:

1.1 Information You Provide Directly

When you register for an Account or use the Service, you may provide us with:

(a) Account Information:

• Name (first and last)

• Email address

• Password

• Phone number (optional)

• Business name and details

• Job title and profession

(b) Payment Information:

• Credit card or payment method details

• Billing address

• Transaction history

(c) Profile Information:

• Business logo and branding

• Company colors and fonts

• Business addresses and contact details

(d) User Content:

• Documents you create using the Service

• Text, images, and files you upload

• Templates you customize

• Content generated using AI Features

(e) Communications:

• Messages you send us through support channels

• Feedback and survey responses

• Correspondence with our team

(f) Team Information (for Pro and Enterprise users):

• Team member names and email addresses

• Team collaboration activity

• Shared documents and folders

Note: If you do not provide certain information, you may not be able to access or use all features of the Service.

1.2 Information We Collect Automatically

When you use the Service, we automatically collect:

(a) Usage Information:

• Pages and features you access

• Documents you create and modify

• Time spent on the Service

• Search queries and AI prompts

• Click patterns and navigation paths

(b) Device Information:

• IP address

• Browser type and version

• Operating system

• Device type (desktop, mobile, tablet)

• Device identifiers (such as UDID or advertising ID)

• Screen resolution

(c) Location Information:

• Approximate location based on IP address

• Country and region

• Time zone

(d) Cookies and Similar Technologies:

• We use cookies, web beacons, pixels, and similar technologies to collect information about your use of the Service

• See Section 11 "Cookies" for more information

(e) Log Data:

• Date and time of access

• Referring/exit pages and URLs

• Number of clicks

• Error messages and debugging information

1.3 Information from Third Parties

We may receive information about you from third-party sources:

(a) Authentication Services:

• If you sign up or log in using a third-party service (such as Google or Microsoft), we receive basic profile information from that service

(b) Payment Processors:

• Transaction details and payment status from our payment service providers (such as Stripe)

(c) Business Information Providers:

• Company size, industry, and other business profile information to help us understand and serve you better

(d) Marketing and Analytics Partners:

• Aggregated information about your interactions with our marketing campaigns

(e) Referral Sources:

• Information about how you found JobDocs (such as which website referred you)

1.4 Information from Other Users

We may receive information about you from other JobDocs users:

(a) Team Invitations:

• When a Team Owner or Administrator adds you to their Team

(b) Shared Documents:

• When another user shares a document with you

(c) Collaboration Activity:

• Your interactions with documents shared with you

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

• Create and manage your Account

• Authenticate your identity

• Process payments and subscriptions

• Provide customer support

• Enable document creation and collaboration

• Store and sync your documents

• Deliver the features and functionality you request

2.2 To Improve and Develop the Service

• Analyze how users interact with the Service

• Identify trends and usage patterns

• Test new features and functionality

• Conduct research and development

• Fix bugs and technical issues

• Optimize performance and user experience

2.3 For AI Features and Machine Learning

With Your Consent (which you can manage in your privacy settings):

We may use your content and usage data to:

• Train and improve our AI models

• Develop new AI-powered features

• Enhance content generation capabilities

• Improve document template recommendations

• Analyze document patterns to provide better suggestions

Important Limitations:

• We do not use your personal business information (such as client names, financial data, or confidential details) to train AI models

• You can control whether your data is used for AI training in your Account privacy settings

• We use aggregated and anonymized data wherever possible

2.4 To Communicate With You

• Send you service-related notices and updates

• Respond to your inquiries and support requests

• Notify you about changes to the Service or our policies

• Send you security alerts and important notifications

• Provide you with information about your Account and subscriptions

2.5 For Marketing and Promotional Purposes

With Your Consent:

• Send you newsletters and product updates

• Inform you about new features and offers

• Provide recommendations based on your usage

• Send surveys and feedback requests

• Display relevant advertisements

You can opt out of marketing communications at any time through your Account settings or by clicking "unsubscribe" in any marketing email.

2.6 For Analytics and Business Intelligence

• Monitor aggregate usage metrics

• Track conversion rates and user retention

• Measure the effectiveness of marketing campaigns

• Understand our customer demographics

• Make informed business decisions

2.7 To Ensure Security and Prevent Fraud

• Detect and prevent fraudulent activity

• Protect against unauthorized access

• Investigate security incidents

• Enforce our Terms and Conditions

• Comply with legal obligations

2.8 To Personalize Your Experience

• Recommend relevant templates and features

• Customize the Service interface

• Remember your preferences and settings

• Suggest content based on your usage patterns

2.9 For Legal and Compliance Purposes

• Comply with applicable laws and regulations

• Respond to legal requests and court orders

• Protect our legal rights and interests

• Enforce our Terms and Conditions

• Resolve disputes

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

(a) Cloud Hosting and Storage:

• Amazon Web Services (AWS) or similar providers for data storage and hosting

(b) Payment Processing:

• Stripe or other payment processors for handling payments and subscriptions

(c) Email Services:

• Email service providers for sending transactional and marketing emails

(d) Customer Support:

• Customer support platforms and tools (such as Intercom, Zendesk, or similar)

(e) Analytics and Monitoring:

• Analytics services to understand Service usage

• Error monitoring and logging services

(f) AI Services:

• Third-party AI providers (such as OpenAI or similar) to power AI Features

(g) Marketing and Advertising:

• Marketing platforms and advertising networks

All service providers are required to:

• Use your information only for the specific purpose we've engaged them for

• Implement appropriate security measures

• Comply with applicable privacy laws

• Keep your information confidential

3.2 Within Teams

If you are part of a Team:

(a) Team Owners and Administrators can:

• View your name and email address

• Access documents you create within the Team

• See your usage activity within the Team

• Manage your Team membership and permissions

(b) Team Members can:

• View documents you share with the Team

• See your name and avatar when collaborating on documents

• Access shared templates and resources

Important: Do not upload personal or confidential information to Team Accounts if you do not want it accessible to your Team Owner or other Team members.

3.3 With Your Consent

We may share your information with third parties when you:

(a) Explicitly consent to sharing (b) Use third-party integrations or applications (c) Share documents with others via links or email (d) Connect your Account to third-party services

3.4 For Legal Reasons

We may disclose your information if we believe it is necessary to:

(a) Comply with applicable laws, regulations, or legal processes (b) Respond to government requests or court orders (c) Enforce our Terms and Conditions (d) Protect our rights, property, or safety (e) Protect the rights, property, or safety of our users or the public (f) Detect, prevent, or address fraud, security, or technical issues

3.5 Business Transfers

If JobDocs is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of some or all of our assets:

(a) Your information may be transferred as part of that transaction (b) We will notify you via email and/or a prominent notice on the Service (c) The acquiring entity will be bound by this Privacy Policy or will notify you of any changes

3.6 Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you:

(a) For marketing and promotional purposes (b) For research and analytics (c) For industry benchmarking (d) To demonstrate product effectiveness

3.7 With Employer or Organization

If you signed up using an email address associated with your employer or another organization:

(a) We may share your Account information with that organization (b) The organization may request control over your Account (c) See our Terms and Conditions for more information about Administered Accounts

4. International Data Transfers

4.1 Data Storage Locations

JobDocs is based in Australia, but we use service providers located around the world, including:

• United States (primary data storage)

• Australia (data storage and processing)

• European Union (data processing)

• Other countries where our service providers operate

4.2 Data Protection Measures

When we transfer your information internationally, we ensure appropriate safeguards are in place:

(a) We use Standard Contractual Clauses approved by regulatory authorities (b) We work with service providers that comply with applicable data protection laws (c) We implement technical and organizational security measures (d) We conduct due diligence on our service providers' data protection practices

4.3 Your Consent

By using the Service, you:

(a) Acknowledge that your information may be transferred to and processed in other countries (b) Understand that these countries may have different data protection laws than your country (c) Consent to such transfers as necessary to provide the Service

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

(a) Encryption:

• Data in transit is encrypted using SSL/TLS

• Data at rest is encrypted using AES-256 or equivalent

(b) Access Controls:

• Role-based access controls for our employees

• Multi-factor authentication for sensitive operations

• Regular access reviews and audits

(c) Infrastructure Security:

• Secure cloud hosting environments

• Firewalls and intrusion detection systems

• Regular security patching and updates

(d) Organizational Measures:

• Employee training on data protection

• Confidentiality agreements with employees and contractors

• Incident response procedures

• Regular security assessments

5.2 Your Responsibilities

You are responsible for:

(a) Keeping your Account password secure and confidential (b) Not sharing your Account credentials with others (c) Logging out of your Account on shared devices (d) Notifying us immediately of any unauthorized access (e) Using strong, unique passwords

5.3 Limitations

Important: While we implement reasonable security measures, no system is completely secure. We cannot guarantee:

(a) That unauthorized third parties will never breach our security (b) That your information will remain secure in all circumstances (c) The security of information during transmission over the internet

You use the Service at your own risk regarding data security.

6. Data Retention

6.1 How Long We Keep Your Information

We retain your information for as long as necessary to:

(a) Provide the Service to you (b) Comply with legal and regulatory obligations (c) Resolve disputes and enforce agreements (d) For backup and disaster recovery purposes

6.2 Retention Periods

(a) Account Information:

• Retained while your Account is active

• Retained for up to 30 days after Account deletion to allow for recovery

• Some information may be retained longer for legal compliance

(b) Documents and User Content:

• Retained while your Account is active

• May be retained for up to 30 days after Account deletion

• Permanently deleted after the retention period

(c) Payment Information:

• Transaction records retained for 7 years for tax and accounting purposes

• Payment method details stored by our payment processor according to their policies

(d) Usage and Log Data:

• Typically retained for 12-24 months

• May be aggregated and retained longer for analytics purposes

(e) Marketing Communications:

• Retained until you unsubscribe or request deletion

6.3 Deletion

After the retention period:

(a) Your information is securely deleted or anonymized (b) Backups containing your information are overwritten during normal rotation (c) Some information may persist in de-identified form for analytics

7. Your Rights and Choices

7.1 Account Information

You can:

(a) Access and update your Account information through your Account settings (b) Correct inaccurate information (c) Download your documents and data (d) Delete your Account (subject to Section 7.4)

7.2 Marketing Communications

You can opt out of marketing communications by:

(a) Clicking "unsubscribe" in any marketing email (b) Adjusting your email preferences in Account settings (c) Contacting us at info@jobdocs.ai

Note: You cannot opt out of service-related communications (such as Account verification, billing notices, or security alerts).

7.3 Cookies

You can control cookies through:

(a) Your browser settings (b) Our cookie consent banner (c) Your device settings (for mobile apps)

See Section 11 "Cookies" for more information.

7.4 Access, Correction, and Deletion

Subject to applicable law, you have the right to:

(a) Access: Request a copy of the personal information we hold about you

(b) Correction: Request that we correct inaccurate information

(c) Deletion: Request that we delete your personal information

(d) Portability: Request a copy of your information in a portable format

(e) Restriction: Request that we restrict processing of your information

(f) Objection: Object to our processing of your information

To exercise these rights, contact us at: info@jobdocs.ai

7.5 Limitations on Rights

We may not be able to fulfill your request if:

(a) We need the information to comply with legal obligations (b) The information is needed for legitimate business purposes (c) Fulfilling your request would infringe on others' rights (d) We need the information to defend legal claims (e) You have not verified your identity

If we cannot fulfill your request, we will explain why.

8. Children's Privacy

8.1 Age Restriction

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

8.2 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information:

(a) Contact us immediately at info@jobdocs.ai (b) We will delete the information as quickly as possible

8.3 School or Educational Use

If JobDocs is used in an educational setting:

(a) The school or educational institution is responsible for obtaining any necessary parental consent (b) The school or institution acts as the data controller (c) We process student data only as instructed by the school

9. Third-Party Links and Services

9.1 Third-Party Websites

The Service may contain links to third-party websites, services, or applications that are not operated by us.

We are not responsible for: (a) The privacy practices of third-party websites (b) The content of third-party websites (c) The security of third-party websites

You access third-party websites at your own risk.

9.2 Third-Party Integrations

If you use third-party integrations with JobDocs:

(a) Those third parties may collect information about you (b) Your use of their services is governed by their privacy policies (c) We are not responsible for their privacy practices

9.3 Review Third-Party Policies

Before using any third-party service:

(a) Review their privacy policy (b) Understand what information they collect (c) Review their data security practices (d) Only share information you are comfortable sharing

10. Australian Privacy Act Compliance

10.1 Australian Privacy Principles

JobDocs complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

10.2 Your Rights Under Australian Law

If you are located in Australia, you have the right to:

(a) Know what personal information we hold about you (b) Access your personal information (c) Correct inaccurate information (d) Complain about privacy breaches

10.3 Making a Complaint

If you believe we have breached the Australian Privacy Principles:

(a) Contact our Privacy Officer at info@jobdocs.ai (b) We will investigate your complaint (c) We will respond within 30 days

If you are not satisfied with our response, you may complain to:

Office of the Australian Information Commissioner (OAIC)

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

11. Cookies and Similar Technologies

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit the Service. We use cookies and similar technologies (pixels, web beacons, local storage) to:

(a) Remember your preferences and settings (b) Understand how you use the Service (c) Improve the Service (d) Deliver personalized content and advertising (e) Analyze traffic and usage patterns

11.2 Types of Cookies We Use

(a) Essential Cookies:

• Required for the Service to function

• Enable core features like security and authentication

• Cannot be disabled

(b) Performance Cookies:

• Help us understand how visitors use the Service

• Collect anonymous usage statistics

• Help us identify and fix technical issues

(c) Functional Cookies:

• Remember your preferences and choices

• Enable personalized features

• Improve your user experience

(d) Marketing Cookies:

• Track your browsing across websites

• Deliver relevant advertisements

• Measure advertising effectiveness

11.3 Third-Party Cookies

We use third-party services that may set their own cookies:

(a) Google Analytics (for usage analytics) (b) Advertising networks (for targeted advertising) (c) Social media platforms (for social sharing)

11.4 Managing Cookies

You can control cookies through:

(a) Your browser settings:

• Accept all cookies

• Reject all cookies

• Receive notification when a cookie is set

• Delete cookies

(b) Our cookie consent tool (when you first visit the Service)

(c) Third-party opt-out tools:

• Network Advertising Initiative: www.networkadvertising.org/choices/

• Digital Advertising Alliance: www.aboutads.info/choices/

Note: Disabling cookies may prevent you from using certain features of the Service.

11.5 Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals.

12. Additional Information for Users in the European Economic Area (EEA), UK, and Switzerland

If you are located in the EEA, UK, or Switzerland, the following additional provisions apply:

12.1 Data Controller

JobDocs is the data controller of your personal information for the purposes of the General Data Protection Regulation (GDPR) and UK GDPR.

Contact Details:

• Entity: [JobDocs Legal Entity Name]

• Address: [Insert Address]

• Email: info@jobdocs.ai

12.2 Legal Bases for Processing

We process your personal information based on the following legal grounds:

(a) Contractual Necessity:

• To provide the Service and fulfill our obligations under our Terms and Conditions

• Examples: Account creation, document processing, customer support

(b) Legitimate Interests:

• To improve and develop the Service

• To conduct research and analytics

• To detect and prevent fraud

• To enforce our Terms and Conditions

• Examples: Usage analytics, security monitoring, Service improvements

We will only rely on legitimate interests where they are not overridden by your rights and interests.

(c) Consent:

• For marketing communications

• For using your data to train AI models

• For cookies and similar technologies (where required)

• You can withdraw consent at any time through your Account settings or by contacting us

(d) Legal Obligations:

• To comply with laws and regulations

• To respond to legal requests

• To protect legal rights

12.3 Your GDPR Rights

Under the GDPR and UK GDPR, you have the following rights:

(a) Right of Access: Obtain a copy of your personal information

(b) Right to Rectification: Correct inaccurate information

(c) Right to Erasure: Request deletion of your information (subject to limitations)

(d) Right to Restriction: Restrict processing in certain circumstances

(e) Right to Data Portability: Receive your information in a structured format

(f) Right to Object: Object to processing based on legitimate interests or for marketing purposes

(g) Right to Withdraw Consent: Withdraw consent at any time (where we rely on consent)

(h) Right to Complain: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: info@jobdocs.ai

12.4 International Transfers

When we transfer your personal information outside the EEA, UK, or Switzerland, we ensure appropriate safeguards:

(a) Standard Contractual Clauses approved by the European Commission (b) Adequacy decisions where applicable (c) Other approved transfer mechanisms

12.5 Data Protection Authority

If you are in the EEA, UK, or Switzerland and believe we have not complied with data protection laws, you may lodge a complaint with:

(a) Your local data protection authority (b) The Office of the Australian Information Commissioner (OAIC) (c) The Information Commissioner's Office (UK) at ico.org.uk

13. Additional Information for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with additional rights:

13.1 Categories of Personal Information

We collect the following categories of personal information (as defined by the CCPA):

(a) Identifiers (name, email, IP address) (b) Commercial information (purchase history, payment information) (c) Internet activity (browsing history, usage data) (d) Geolocation data (approximate location from IP address) (e) Professional information (job title, company name) (f) Inferences (preferences, characteristics, behavior)

For details on how we use and share this information, see Sections 2 and 3.

13.2 Your California Privacy Rights

(a) Right to Know: Request details about the personal information we collect, use, and disclose

(b) Right to Delete: Request deletion of your personal information (subject to exceptions)

(c) Right to Correct: Request correction of inaccurate information

(d) Right to Opt-Out:

• Opt out of the "sale" or "sharing" of personal information

• Note: We do not "sell" personal information in the traditional sense, but sharing data with advertising partners may be considered a "sale" or "share" under the CCPA

(e) Right to Limit Use of Sensitive Personal Information: Request limitation on use of sensitive personal information (we do not collect sensitive personal information as defined by the CCPA)

(f) Right to Non-Discrimination: Not be discriminated against for exercising your rights

13.3 Exercising Your California Rights

(a) To exercise your rights, contact us at: info@jobdocs.ai

(b) To opt out of "sale" or "sharing":

• Click "Do Not Sell or Share My Personal Information" in the footer of our website

• Email us at info@jobdocs.ai

(c) We will verify your identity before processing your request

(d) You may designate an authorized agent to make requests on your behalf

13.4 California Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at info@jobdocs.ai.

14. Additional Information for Other U.S. Residents

If you are a resident of Colorado, Connecticut, Utah, Virginia, or other states with comprehensive privacy laws, you may have additional rights similar to those described for California residents. Contact us at info@jobdocs.ai to exercise your rights.

15. Changes to This Privacy Policy

15.1 Updates

We may update this Privacy Policy from time to time to reflect:

(a) Changes to our information practices (b) Changes to applicable laws (c) New features or functionality (d) Feedback from users

15.2 Notice of Changes

When we make material changes to this Privacy Policy:

(a) We will update the "Last Updated" date at the top (b) We will notify you via:

• Email to the address associated with your Account

• A notice on the Service

• A prominent banner on our website

(c) For material changes, we may request your renewed consent

15.3 Your Continued Use

Your continued use of the Service after the updated Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you must stop using the Service.

15.4 Review Regularly

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

16. Contact Us

16.1 Privacy Inquiries

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Email: info@jobdocs.ai

Mail: Privacy Officer [JobDocs Legal Entity Name] [Street Address] [City, State/Territory, Postal Code] Australia

Phone: [Insert phone number]

16.2 Data Protection Officer

For questions about how we handle your personal information:

Data Protection Officer Email: info@jobdocs.ai

16.3 Response Time

We will respond to your inquiry within:

(a) 30 days for general inquiries (b) 45 days for formal data rights requests (may be extended by 45 days with notice) (c) As required by applicable law

17. Additional Policies

This Privacy Policy should be read in conjunction with:

(a) Our Terms and Conditions (b) Our Acceptable Use Policy (c) Our Cookie Policy (if separate)

Glossary of Terms

Account: Your registered user account with JobDocs

AI Features: Artificial intelligence-powered features, including AI proposal writer and content generation

Personal Information: Information that identifies you or can be used to identify you

Service: The JobDocs platform, website, mobile applications, and related services

User Content: Content you create, upload, or store using the Service

Team: A group of users who can collaborate under a single subscription

We/Us/Our: JobDocs and its affiliates

You/Your: The individual or entity using the Service

END OF PRIVACY POLICY

Last Updated: November 8, 2025

Version: 1.0

Document History

Version Date Changes 1.0 [Date] Initial Privacy Policy

Acknowledgment:

By using JobDocs, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.